{"id":5070,"date":"2026-10-20T12:48:58","date_gmt":"2026-10-20T10:48:58","guid":{"rendered":"https:\/\/emeryai.com\/?page_id=5070"},"modified":"2026-10-21T17:15:50","modified_gmt":"2026-10-21T15:15:50","slug":"trust-center","status":"publish","type":"page","link":"https:\/\/emeryai.com\/en\/trust-center\/","title":{"rendered":"Trust Center"},"content":{"rendered":"
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\nTrust Center\n<\/h1>\n<\/div>
\nemeryAI speaks on your behalf to your customers. That\u2019s why we protect both: your data at every level of the architecture and your brand in every single response.\n<\/div>

\nSafe for your data.
And your brand.\n<\/h2>\n \n \n\t\n\n\n\n
\n1. Privacy \u2014 Storage, Disclosures, and Data Ownership\n<\/div>
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\n \n <\/svg>\n \n \n \n <\/div>\n \n\n\n<\/div>\n\n<\/a>\n \n \n\t\n\n\n\n
\n2. Security \u2014 Architecture, access, and encryption\n<\/div>
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\n3. Fire safety \u2014 Control of every response\n<\/div>
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\n4. Governance \u2014 Contracts, Proofs and Documentation\n<\/div>
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\nPrivacy\n<\/h2>
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\nYour data remains here.
And with you.\n<\/h2>\n<\/div>
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\nemeryAI processes your data within the EU. Optional features such as web search can be used by providers outside the EU; this is decided per Workspace. For your website visitors: store only as much as necessary, and always transparently let them speak with an AI.\n<\/div>\n<\/div><\/div>
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\nHosting and processing in the EU\n<\/h3>\n<\/div>
\nData in Frankfurt (eu-central-1), including backups. Speech processing via Mistral (France) and Anthropic via AWS Bedrock in the EU region.\n<\/div>
\"Talk<\/div>\n<\/div>
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\nNo training with your data\n<\/h3>
\nYour data will not be used to train large language models (LLM).\n<\/div>
\"Talk<\/div>\n<\/div>
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\nTotal control\n<\/h3>
\nGranular releases per knowledge document, all data can be viewed in the dashboard. Delete and export at any time.\n<\/div>
\"Talk<\/div>\n<\/div>
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\nData about your website visitors\n<\/h3>
\nOnly what is necessary for response and evaluation is stored. Visitors always see that they are talking to an AI.\n<\/div>
\"Talk<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>
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\nSecurity\n<\/h2>
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\nInvisible in everyday life.
Verifiable in the audit.\n<\/h2>\n<\/div>
\n \n \n\t\n\n\n\n
\nFrom encryption to access control, it relies emeryAI on established security standards. Each workspace is isolated at the database level, access is governed by role-based permissions, and system events are monitored and logged in real time. This keeps your data protected, separate, and traceable.\n<\/div>\n<\/div><\/div><\/div>\n<\/section>
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\nEncryption\n<\/h3>
\nAll connections to emeryAI run are encrypted using TLS 1.2 or higher. The database, file storage, and backups are encrypted using AES-256 and located in Frankfurt.\n<\/div>
\"Talk<\/div>\n<\/div>
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\nAccess control\n<\/h3>
\nOnly a small group within emeryAI the team has access to your Workspace; this is exclusively for support and operations purposes. According to our internal guidelines, we only access your content after you have given us permission to do so.\n<\/div>
\"Talk<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nSeparation of clients\n<\/h3>
\nIsolation per Workspace at the database level via Row-Level Security (RLS). No access to other workspaces.\n<\/div>
\"Talk<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nMonitoring and Abuse Detection\n<\/h3>
\nAutomated protection mechanisms detect patterns of abuse and intervene early.\n<\/div>
\"Talk<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>
\n \n \n\t\n\n\n\n

\nFire safety\n<\/h2>
\n \n \n\t\n\n\n\n

\nYour brand.
In every answer.\n<\/h2>\n<\/div>
\n \n \n\t\n\n\n\n
\nemeryAI speaks in your name, therefore it speaks only about what you release, and only in the way your brand speaks. Answers are based on your own sources of knowledge; topics outside the established framework are diverted, and wording, tonality, and no-gos are firmly anchored in the configuration.\n<\/div>\n<\/div><\/div>
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\nYour expertise. Made useful.\n<\/h3>
\nAnswers follow a knowledge hierarchy that you can access internally. Each statement can be traced back to its source and is presented in a transparent manner.\n<\/div>
\"Talk<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nTopic control\n<\/h3>
\nYou determine the topics you will emeryAI discuss. Requests outside the framework are recognized and redirected.
\n<\/div>
\"Talk<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nProtection against manipulation\n<\/h3>
\nMulti-stage protection mechanisms against prompt injection, role switching, and social engineering attempts that are continuously being developed.\n<\/div>
\"Talk<\/div>\n<\/div>
\n \n \n\t\n\n\n\n

\nBrand loyalty\n<\/h3>
\nWe determine the wording, tonality, and no-gos of your brand together with you. These are considered fixed guidelines for every response.\n<\/div>
\"Talk<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>
\n \n \n\t\n\n\n\n

\nGovernance\n<\/h2>
\n \n \n\t\n\n\n\n

\nMade in Germany.
Ready for the AI Act.\n<\/h2>\n<\/div>
\n \n \n\t\n\n\n\n
\nFrom the contract to the regulation, the requirements applicable to AI in the European customer dialogue have been taken emeryAI into account. You receive an AVV in accordance with GDPR, including a list of Toms and sub-contractors, an assessment according to the EU AI Act, and operation on certified infrastructure, developed in accordance with German and European law.\n<\/div>\n<\/div><\/div>
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\nOrder processing\n<\/h3>
\nAVV in accordance with Article 28 GDPR including TOMs and an overview of all subcontractors.\n<\/div>\n<\/div>
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\nEU AI Act\n<\/h3>
\nClassification according to the EU AI Act and implementation of the transparency obligations towards website visitors.\n<\/div>\n<\/div>
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\nCertified infrastructure\n<\/h3>
\nHosted at Supabase, AWS, Vercel, and Cloudflare, all certified according to ISO 27001 and SOC 2 Type 2.\n<\/div>\n<\/div>
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\nDeveloped in Germany\n<\/h3>
\nDevelopment and operation in accordance with German and European law.\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/section>
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\n \n \n\t\n\n\n\n
\nYour expertise is your advantage.
We ensure that this remains the case.\n<\/div>\n<\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

Trust Center emeryAI spricht in eurem Namen mit euren Kunden. Deshalb sch\u00fctzen wir beides: eure Daten auf jeder Ebene der Architektur und eure Marke in jeder einzelnen Antwort. Sicher f\u00fcr eure Daten. Und eure Marke. 1. Privacy \u2014 Speicherung, Freigaben und Datenhoheit 2. Security \u2014 Architektur, Zugriffe und Verschl\u00fcsselung 3.\u00a0Brand Safety \u2014 Kontrolle \u00fcber jede […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"folder":[],"class_list":["post-5070","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nTrust Center - emeryAI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/emeryai.com\/en\/trust-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trust Center - emeryAI\" \/>\n<meta property=\"og:description\" content=\"Trust Center emeryAI spricht in eurem Namen mit euren Kunden. 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